When you install the Supportworks client program, you will be asked for the name of the Supportworks server. The server name you must provide is the name (or TCP/IP address) of the computer on which the Supportworks server application has been installed. This information has been detected for you, and is as follows:
|Your Server's Setting||Value|
The Supportworks client software should be installed on each support analyst's computer so that all analysts will have access to the helpdesk. For instructions on how to install the client, please refer to the Client Installation Guide.